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Check in to rooms/ flats is normally after 15:00 on the day of arrival and guests must check out by 10:00 on the day of departure. Rooms/Flats will not be available before the appointed time since they are often still occupied and then must be cleaned ready for the new arrivals.

Out of hours arrivals:
In case of arrivals outside of the appointed times (late in the evening or the following day), guests must inform the hotel in order to keep their booking. You can find the telephone number for each hotel in your booking confirmation.
On arrival the guest must show the voucher, pay any additional costs and put down a deposit (the deposit will be given back on departure, as soon as the condition of the flat has been checked). On arrival therefore, it is advisable to check the condition of the flat and point out any damages. Flats are rented for an exact number of people, so the admittance of other people (including children and infants) is forbidden. Not adhering to these regulations may result in your being asked to leave the property.
Problems and complaints:
In the event of any problems, please inform us so that we can resolve the problem for you. In any case we can not accept complaints that have not been lodged during your stay.